News

MTN customers go wild …Over delay by the company to revalidate their phone lines

By Ngozi Onyema and Blessing Uzoma

Subscribers of the GSM service provider, MTN, who turned up at the company’s office in Owerri, Imo State for reactivation of their lines went wild with rage, recently, breaking doors and windows of the company.
In the melee, however, agents of rival companies such as Airtel, Glo and Etisalat rushed to the scene to convince aggrieved MTN customers the purchase their own lines.
It took the intervention of the police to disperse the irate crowd of subscribers who complained that the company centinue to block their lines even when they had re-registeral them.
According to the customers, the rigours of registering and re-registering their phone lines had been much and the service provider appeared non-chalant to make the process easy for them.
One of the customers who said that she had arrived the MTN office at 5am, told our reporter that she registered the line three months ago only to receive a text message recently to re-register or face disconnection.
Another lady who gave her name as Nelly said that the workers could not open their doors to attend to the surging crowd who lost their patience and began to break doors and windows.
The Nigerian Communications Commission (NCC) had imposed a fine of $5.2bn(N1.4tr.) on MTN for failure to deactivate 52 million lines. The fine was, however, reduced to $3.4bn (N674bn) after negotiations.
It is to be paid before the end of this year.

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